Consumer Digital Banking Specialist

Company: BancFirst
Location: Oklahoma City
Posted on: June 28, 2025

Job Description:

LOCATION Onsite Position 100 N Broadway Ave, Oklahoma City, OK HOURS Full-Time M-F POSITION SUMMARY We are seeking a detail-oriented and customer-focused Consumer Digital Banking Specialist to support and enhance the digital banking experience for our customers. This role plays a key part in the day-to-day operations of our digital banking services and ensures efficient resolution of customer inquiries and internal support tasks. The ideal candidate will have 1–2 years of banking experience and a passion for delivering high-quality digital support. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform he essential functions. Manage and respond to inquiries in the Online Banking Email Inbox, Website Inquiry submissions and Call Center Inquiries. Investigate and resolve Bill Pay issues, and monitor/manage mobile deposit limits. Perform new employee digital banking system setups, ensuring proper access and configurations. Conduct routine audits and daily verification checks to ensure systems are functioning as expected. Create and load Experience Groups to support personalized customer interactions. Compile and deliver monthly engagement reports on digital banking performance and usage. Monitor for and escalate customer complaints related to digital banking platforms. Support cross-functional collaboration and assist with additional duties as assigned. REQUIREMENTS 1–2 years of experience in the banking or financial services industry. Familiarity with digital banking tools and systems is preferred. Strong organizational and communication skills. Ability to manage multiple tasks and prioritize effectively. High attention to detail with a proactive, problem-solving mindset. Experience with reporting and/or Microsoft Excel is a plus. PHYSICAL REQUIREMENTS Constant use of computer screens Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching Ability to sit and/or stand for long periods of time during the workday Long periods of typing and repetitive motion Ability to lift and/or move and carry 10 pounds Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers. EOE - BancFirst is an Equal Opportunity employer. Diversity…Our differences enhance business performance.

Keywords: BancFirst, Moore , Consumer Digital Banking Specialist, Accounting, Auditing , Oklahoma City, Oklahoma