Desktop Support Analyst

Company: Robert Half
Location: Oklahoma City
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a skilled Desktop Support Analyst to join our team in Oklahoma City, Oklahoma. In this Contract to permanent position, you will play a vital role in ensuring seamless IT support for users, addressing hardware, software, and networking issues. This role requires strong technical expertise and excellent communication skills to deliver effective solutions. Responsibilities: • Respond to incoming IT support tickets, providing timely assistance to resolve user issues. • Communicate directly with customers to identify and understand technical problems. • Diagnose and troubleshoot hardware, software, and network-related concerns. • Offer solutions and recommendations to users based on the nature of the issue. • Install and configure hardware systems, software updates, and network components as needed. • Address software and hardware malfunctions to restore system functionality. • Provide basic technical training or operational guidance to users when required. • Maintain detailed records of support activities and resolutions in IT logs. • Collaborate with team members to ensure efficient handling of support tasks. • Perform additional duties as necessary to support IT operations effectively.• Proficiency in PC desktop support and workstation management. • Hands-on experience with Active Directory for user and system administration. • Strong knowledge of desktop hardware and troubleshooting techniques. • Familiarity with Microsoft Windows 10 operating system. • Experience with desktop imaging processes and tools. • Ability to communicate technical information clearly to non-technical users. • Strong problem-solving skills and attention to detail. • Capability to work independently and as part of a team in a dynamic environment.

Keywords: Robert Half, Moore , Desktop Support Analyst, IT / Software / Systems , Oklahoma City, Oklahoma