PLAYER SERVICES REPRESENTATIVE
Company: The Chickasaw Nation
Location: Newcastle
Posted on: September 27, 2024
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Job Description:
We are currently looking for a Part Time 38 Player Services
Representative to join our Newcastle Player Services Unit 3 team
located at the Newcastle Casino working .
Summary:
Inputs customer guest information into Casino Management System,
issues player cards, enrolls guest in promotions, issues
complimentary gifts and provides quality customer service.
Responsibilities:
- Provides first class customer service - courteous and helpful to
all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure
appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Completes all training and development requirements and
participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the
productivity and safety of the work area, team members and
customers of all types
- Shares responsibilities for maintaining adequate supplies and
equipment
- Maintains general upkeep of work area and maintains a safe
environment
- Observes and addresses potential environmental hazards and
risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule,
attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and
needs ratio in regularly assigned unit
- Maintains knowledge of and follows all laws, rules, regulations,
policies and SOPs for assigned area, e.g. MICS, TICS, hospital
standards, health codes, food sanitation, accounting principles,
etc.
- Maintains spreadsheets and databases and inputs data entry
- Explains various aspects of programs, promotions, benefits,
rewards and or requirements to internal and external customers,
citizens, etc.
- Determines complimentary worthiness of card play using
established guidelines and guest point total listed in Casino
Management System
- Creates Player's Club Cards entering customer data into computer
system capturing information such as various customer demographics
to track game play for gifts, promotional participation and
increased membership
- Performs all other duties as assigned
Competencies:
Essential:
- Follow instructions, both written and oral
- Adhere to all scheduling and attendance requirements
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Communicates verbally with team, departments, guests and
management
Skills:
Essential:
- Must be familiar with the MS Office Suite of products
- Accurately type 25 words per minute
Experience:
Essential:
- No prior experience required.
Education:
Essential:
- High School, GED or Equivalent
Credentials:
Essential:
- Pass gaming background check
- Pass Title 31 testing relevant to position
Working Conditions:
Essential:
- May work where cigarette smoking occurs
- Bright and Flashing lights
- Customer service
- Fast-paced
- Noisy
- Team-oriented
- Pass pre-employment drug test
- Use computer up to 75% of shift
- Sometimes lift and or carry up to 50 lbs
- Sitting up to 50% of shift
- Standing up to 100% of shift
- Walking up to 100% of shift
- Must be flexible with work schedule
- May work holidays
- May work weekend shift
Keywords: The Chickasaw Nation, Moore , PLAYER SERVICES REPRESENTATIVE, Sales , Newcastle, Oklahoma
Click
here to apply!
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